PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data:

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data:

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

We use your personal information to deliver our services, respond to inquiries, improve our platforms, and — with your consent — send marketing communications. We may also process information based on legitimate business interests including preventing fraud, enforcing our Terms of Service, and complying with legal obligations.

4. Information Sharing and Disclosure

We share personal information with property industry partners (developers, builders, agents whose listings you inquire about), financial services partners (mortgage brokers and lenders in the HALP Home Loans network), technology service providers (Amazon Web Services, Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics), professional advisors, and government or regulatory bodies where legally required. We do not sell your personal information to third parties.

Property listing inquiries submitted through our platform go directly to the listing agent, developer, or builder — HALP does not store or process these inquiries. Platform inquiries (Contact Us, Join Us, Advertise With Us) are stored in our CRM systems.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, access controls, regular security assessments, PCI-DSS compliant payment processing through Stripe, and staff privacy training. Account and transaction records are retained for 7 years after closure. Marketing data is retained until you unsubscribe. Website analytics data is typically retained for 26 months. Data is stored on Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Drive, and Stripe.

6. Cookies and Tracking Technologies

We use essential, analytics, functional, and (with consent) marketing cookies. You can control cookies via your browser settings or our cookie consent banner.

7. Your Privacy Rights

You may access, correct, or request deletion of your personal information by contacting privacy@halp.com.au. You may opt out of marketing communications at any time by clicking "unsubscribe" in any marketing email, replying "STOP" to SMS, or contacting unsubscribe@halp.com.au. If you're not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links and Services

Our websites contain links to third-party sites. We are not responsible for the privacy practices of these third parties. Third-party services we use include Amazon Web Services, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, and social media platforms.

10. International Data Transfers

Some service providers are located overseas or store data on international servers, primarily in the United States and European Union. We take reasonable steps to ensure appropriate protections are in place.

11. Marketing and Direct Marketing

With your consent we may send property listings, newsletters, market updates, home loan information, educational content, and promotional offers. You can opt out at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified to registered users by email and displayed prominently on our websites.

13. Contact Us

Privacy Officer Email: privacy@halp.com.au Phone: 1300 137 406 Mail: 235 Glen Huntly Road, Elsternwick VIC 3185